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FAQ

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What is your cancellation policy?

We will offer a full refund if the booking is cancelled directly 24 hours prior to departure

I have never kayaked before; will I be okay to join?

We welcome people of all kayaking abilities on our tours

Can I bring my camera?

You are welcome to bring a small camera on our tours at your own risk; we ask you not to use flash photography while in the Glow Worm cave/canyon

What happens if it is raining?

Our tours depart in all weather conditions, Waimarino Management will offer a full refund if they are to cancel within 24 hours’ notice due to un-safe weather conditions

Do you offer free parking before the tour?

Yes, the parking at Waimarino is free

How does it work if we have an odd number of people in our group?

As we only offer double kayaks on all our tours the odd person will either be with another client or with a guide depending on other bookings

Do you have a maximum weight?

We do not have a maximum weight; if you are able to fit comfortably in the kayak then you are welcome to join us on the tour

Are the tours suitable for children?

We do not recommend children under the age of 8 years old on our Evening Glow Worm Tour

What should I bring?

We recommend people wear comfortable clothing and no denim jeans. A fleece top or similar for extra warmth is also recommended

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