Get In Touch Contact Contact Details Phone 0800 456 996 Email email@example.com Address 36 taniwha place, bethlehem, tauranga Follow Us FAQs WHAT IS YOUR CANCELLATION POLICY? If a cancellation or postponement is made at least 24hrs prior to the scheduled departure, with consultation of the Bookings Manager, a full refund will be made. For cancellations within 24 hours no refunds will be offered. Please get in touch for full Terms and Conditions. I HAVE NEVER KAYAKED BEFORE; WILL I BE OKAY TO JOIN? We welcome people of all kayaking abilities on our tours. We suggest you look at the fitness scale on each of our tours and for first time kayakers or for non confident swimmers we would recommend our tours with a 1/5 or 2/5 rating. CAN I BRING MY CAMERA? You are welcome to bring a small camera on our tours at your own risk; we ask you not to use flash photography while in the Glow Worm cave/canyon. WHAT HAPPENS IF IT IS RAINING? We operate rain or shine, in the event there is rain we will bring along a splash jacket to help keep you dry. Our guides watch the weather closely to ensure they are only operating in safe weather conditions. Waimarino reserve the right to cancel a tour due to unsafe weather conditions. In this event you will offered a postponement or a refund. HOW DOES IT WORK IF WE HAVE AN ODD NUMBER OF PEOPLE IN OUR GROUP? For safety reasons we only allow clients to paddle in double kayaks. If you have an odd number in your group the additional person will pair up with a member from another group or with the guide, depending on other bookings WHAT SHOULD I BRING? We recommend people wear comfortable clothing and no denim jeans. A fleece top or similar for extra warmth is also recommended. Footwear recommended is shoes or sandals. For tours that include a Hot Pools Pass please bring swimwear a towel and an extra warm layer to wear afterwards. ARE THE TOURS SUITABLE FOR CHILDREN? Some of our tours are suitable for children and others are not. Our Kanu Tours are suitable for any ages- including infants. Please advise ages when booking. Are there weight restrictions? We have a maximum weight per person of 150kg. message us Leave this field blank First Name Last Name Email Phone Preferred Method of Contact Email Phone How can we help?