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If a cancellation or postponement is made at least 24hrs prior to the scheduled departure, with consultation of the Bookings Manager, a full refund will be made. For cancellations within 24 hours no refunds will be offered.

Please get in touch for full Terms and Conditions. 

We welcome people of all kayaking abilities on our tours. We suggest you look at the fitness scale on each of our tours and for first time kayakers or for non confident swimmers we would recommend our tours with a 1/5 or 2/5 rating. 

You are welcome to bring a small camera on our tours at your own risk; we ask you not to use flash photography while in the Glow Worm cave/canyon. 

We operate rain or shine, in the event there is rain we will bring along a splash jacket to help keep you dry. 

Our guides watch the weather closely to ensure they are only operating in safe weather conditions. 

Waimarino reserve the right to cancel a tour due to unsafe weather conditions. In this event you will offered a postponement or a refund. 

For safety reasons we only allow clients to paddle in double kayaks. If you have an odd number in your group the additional person will pair up with a member from another group or with the guide, depending on other bookings

Some of our tours are suitable for children and others are not. Our Kanu Tours are suitable for any ages- including infants. Please advise ages when booking. 

We have a maximum weight per person of 150kg.