Terms and Conditions

Waimarino Kayak Tours Terms and Conditions
(Updated 14th october 2022. Valid for all bookings made from 17th October 2022 onwards)
Bookings
  1. There is a two-person minimum for all Kayak tours to operate.
  2. There is a four-person (2 Adults and 2 Children) minimum for all Big Kanu tours to operate.
  3. Payment in full at the time of booking is required; this is to ensure availability on the tour and because tours require preparation in advance.
  4. A booking will only be confirmed once full payment is received.

 

Cancellations (Individuals and Groups Under 10 People)
  1. Waimarino reserves the right to cancel the tour on the day, due to weather or any safety concerns. If this is done, the tour will be postponed or a full refund (less transaction fees) will be provided.
  2. For Peak season bookings between 26th December and the end of February if a cancellation is made more than 48-hours prior to the scheduled departure, with consultation of Waimarino management, a full refund (less transaction fees) will be made. A postponement to another date with 48 hours’ notice will not incur any charges to the buyer.
  3. For off peak dates (1st March-24th December) If a cancellation is made more than 24-hours prior to the scheduled departure, with consultation of Waimarino management, a full refund (less transaction fees) will be made. A postponement to another date with 24 hours’ notice will not incur any charges to the buyer.
  4. Under no other circumstances will we offer a refund.
  5. If the buyer fails to arrive for departure of the tour without notifying Waimarino before the stated departure time, the full balance of the tour payment will be withheld.
  6. Payment for the tour constitutes acceptance of these terms and conditions.

 

Cancellations (Groups Over 10 People)
  1. Waimarino reserves the right to cancel the tour on the day, due to weather or any safety concerns. If this is done, the tour will be postponed or a full refund will be provided.
  2. If a cancellation is made more than 14 days prior to the scheduled departure, with consultation of Waimarino management, a full refund (less transaction fees) will be made. A postponement to another day will not incur any charges to the buyer.
  3. If a cancellation is made no less than 7 days prior to the scheduled departure, with consultation of Waimarino management, a full refund (less transaction fees) minus a NZ$150 admin fee will be made. A postponement to another day will not incur any charges to the buyer.
  4. Under no other circumstances will we offer a refund.
  5. If the customer fails to arrive for departure of the tour without notifying Waimarino before the stated meeting time, the full balance of the tour payment will be withheld.
  6. Payment for the tour constitutes acceptance of these terms and conditions.

 

 

Covid19 Health and Safety- Waimarino Kayak Tours

If you have Cold, Flu or COVID19 symptoms prior to visiting Waimarino, please stay home and call your doctor or Healthline on 0800 358 5453 for advice about getting tested.

In these cases, a voucher with validity of one year will be offered, if declined our standard cancellation policy applies.

These procedures are in place to protect our staff and our clients. Payment of your ticket constitutes the acceptance of these health and safety procedures.

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